Help and FAQs
How can I contact Kids Play Time?
Use our Contact page or email contact@kids-play-time.com. Customer service is available 8am - 7pm UK time. We aim to respond within2 working days.
Where can I find product details and age guidance?
Please check each product page for its current description, options, age guidance and safety information. Contact us before ordering if anything is unclear. Follow the safety instructions supplied with the toy and supervise children as appropriate.
Which countries do you deliver to?
The United Kingdom is our intended market. Delivery is available only to addresses for which checkout offers a delivery method. The final delivery options and charges appear before payment.
How much is delivery and how long does it take?
UK delivery charge: Free Shipping. Order processing: from 1 to 2 working days working days. Transit after dispatch: from 4 to 6 working days. Total estimate: 15 working days. Please read our Shipping Policy for details.
How can I track an order?
Check our order tracking page. If tracking is available for your shipment, we will email the tracking details after dispatch. If you need help, contact us with your order number.
Can I cancel an order?
If your order has not yet been dispatched, contact us promptly and we will tell you whether cancellation is possible. For most online purchases, you also have a legal right to cancel within 14 days after receiving the goods. See our Refund Policy.
What is the returns process?
Contact contact@kids-play-time.com or use the Contact page within 14 days of receiving the goods if you wish to exercise your change-of-mind cancellation right. We will give you return instructions and the correct return address. Send the goods back within a further 14 days. See our Refund Policy for return costs and refund timing.
What if my item is faulty, damaged or incorrect?
Contact us with your order number and details. We will arrange an appropriate remedy under your UK consumer rights. Do not assume that the 14-day change-of-mind period limits your rights for faulty goods.
When will I receive a refund?
We will refund a valid cancellation without undue delay and no later than 14 days after we receive the returned goods or evidence of their return, whichever is earlier. Your payment provider may take additional time to show the credit. See our Refund Policy.
Can I request an exchange or a bulk order?
Please contact us with the product and quantity you need. We will confirm whether an exchange or bulk order is available before making any commitment.