Shipping policy

Shipping Policy

Delivery area
This policy is intended for orders delivered in the United Kingdom. A destination is available only if checkout offers a delivery method for the address entered. Other destinations, if offered, and their charges appear at checkout.

Order cut-off and estimated times
Order cut-off: 7 pm UK time on working days. Orders placed after the cut-off begin processing on the next working day.
Processing time: from 1 to 2 working days, Monday to Friday, excluding applicable public holidays.
Transit time after dispatch: from 4 to 6 working days.
Estimated total delivery time: from 5 to 8 working days.
These are estimates, not guaranteed dates unless we expressly agree a guaranteed date with you. If no different period is agreed, we will deliver within 30 days after the contract is formed, as required by applicable consumer law.

Carriers
We work with the following reliable carriers for deliveries within UK, including DPD, to ensure that your package arrives safely.

Order Tracking
Once your order has been shipped, you will receive a notification email containing a tracking number. You can track the progress of your package on our order tracking page.

Delivery charges
Free Shipping: All orders within UK qualify for free shipping, with no minimum purchase required.

Delivery problems
Please enter an accurate address. If your order is delayed, lost or damaged, contact us so we can investigate and provide the appropriate remedy. Your statutory rights remain unaffected. Responsibility for goods normally passes to you when you or someone you nominate takes physical possession of them.

Returns and contact
See our Refund Policy for returns. Do not send goods to the business address without return instructions. Store: Kids Play Time. Email: contact@kids-play-time.com. Telephone: [PUBLIC TELEPHONE NUMBER]. Customer service hours: 8am - 7pm UK time. Typical response time: 2 working days.

Last updated: 6 October 2026.