Refund policy

Refund Policy

Your right to cancel
For most online purchases, you may cancel within 14 days after receiving your goods without giving a reason. To exercise this right, email contact@kids-play-time.com or use our Contact page before the 14-day period ends. Include your name, order number and a clear statement that you wish to cancel. You do not need to use any particular wording. We will provide return instructions and the return address. If an exception to the cancellation right applies to a particular product under UK law, we will identify it before purchase.

Sending goods back
After telling us you wish to cancel, send the goods back within a further 14 days. You are responsible for the direct cost of returning goods when you simply change your mind, unless we agree otherwise. Please take reasonable care of the goods. We may make a deduction only where permitted by law for diminished value caused by handling beyond what is necessary to inspect them. Original packaging is helpful but is not automatically required for a statutory cancellation.

Refunds
We will refund the price paid for the cancelled goods and the cost of our least expensive standard delivery option. If you selected a more expensive delivery service, we need only refund the standard delivery amount. We will refund without undue delay and no later than 14 days after receiving the goods back or evidence that you sent them, whichever comes first. Refunds are made to the original payment method unless you expressly agree otherwise. We do not charge a restocking fee for a statutory cancellation.

Faulty, damaged or incorrect goods
If an item is faulty, damaged, not as described or incorrect, contact contact@kids-play-time.com or our Contact page with your order number and details. We will arrange a remedy in accordance with your statutory rights; you will not be required to pay the return cost for goods that fail to meet your legal rights. These rights may apply beyond the 14-day change-of-mind period.

Exchanges and help
For an exchange request, contact us so we can check availability and explain the options. Store: Kids Play Time. Business address: 108 Irvine Rd, Ayrshire. Email: contact@kids-play-time.com. Telephone: [PUBLIC TELEPHONE NUMBER]. Customer service hours: 8am - 7pm UK time. Typical response time: 2 working days. Our Help and FAQs page is at kids-play-time.com/pages/help-and-faqs.

This policy does not limit your rights under UK consumer law. Last updated: 6 October 2026.